Customer FAQs

Questions families ask.

What is the FamLink family wallet?

The Family Wallet is a shared digital wallet designed for Caribbean families abroad and back home. It allows you to send, save, and manage money together — all in one secure place.

Do I need a bank account to use FamLink?

No. You can fund your wallet with debit/credit cards or other supported payment methods, and your family can access funds directly in the app or linked accounts.

Can parents control how money is spent?

Yes. With parental controls, you can set limits on spending categories or merchants, ensuring funds are used responsibly for essentials.

Where can my family use the wallet?

The Family Wallet works in the U.S. for senders and across Caribbean partner countries for receivers, with more regions being added regularly.

How does the family wallet help my family?

You can send money home, share one wallet with family members, and set spending controls so funds are used where they’re needed most.

Is FamLink safe and secure?

Yes. FamLink uses bank-level encryption, secure identity verification (KYC), and regulated money transfer partners. Your funds and personal data are always protected.

How fast are money transfers?

Most transfers to the Caribbean are instant or within minutes — no more waiting days for banks to process your payments.

What makes FamLink different from other money transfer services?

Unlike traditional remittance services, FamLink offers a shared family wallet. Loved ones can see balances, budgets, and spending limits together — not just receive money. Plus, our focus is 100% on serving Caribbean families.

How do I get started?

Join the waitlist with your name, email, and who you are. When FamLink opens, we will send the app download link. Sign up with email or phone, verify your identity, and invite your family. Setup takes just minutes.